During the second month in college, a professor gave a quiz to his students. A conscientious student breezed through the questions, until he read the last one: "What is the first name of the woman who cleans the classroom?" He thought surely this was some kind of a joke.
The student had seen the cleaning woman several times. She was tall, dark-haired and in her 50s, but how would anyone know her name? He handed in his paper, leaving the last question blank.
Just before the class ended, the student asked if the last question would count toward the quiz grade. "Absolutely," said the professor. "In your careers, you will meet many people. All are significant. They deserve your attention and care, even if all you do is smile and say 'hello'." The student learned an important lesson... he also learned that the name of the cleaning woman was Dorothy.
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